State Farm® Insurance Agent Brian Lock

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Dalton Day

April 11, 2024

5 out of 5

"Amazing insurance team who actually care about the people behind the policies. Can't recommend them enough."

Bingye Yu

April 10, 2024

5 out of 5

"Susie O'Neill and the whole team is doing great job! Professional and accountable."

Kevin Cruz

March 24, 2024

5 out of 5

"The customer service is amazing, I had to get my insurance card right asap because I had been pulled over and within a few minutes State Farm was able to provide me with my insurance card so I wouldn’t get a ticket. Thank you Suzie, Yoselin, jenni, Victoria and Jennifer"

John Fay

March 18, 2024

5 out of 5

"Exceptional service and most courteous! Susie O'Neil went above and beyond in assisting me with my insurance concerns!"

Yael Gomez

March 16, 2024

5 out of 5

"I spoke with Jennifer Wessel at the State Farm Brian Lock branch who was extremely helpful, clear and effective. Great customer service and competitive offers, good folks to do business with."

Ping Gao

March 15, 2024

5 out of 5

"I want to express my high appreciation to Jennifer Wessel who provided me great help in finalizing my home and auto insurance package with State Farm. I appreciated her attention and warmness during our phone conversations as well as follow-up emails, especially her willingness to understand our needs. In addition, she provided me advices on insurance coverage items. Her professional service is a great help to customers!!! I would highly recommend her for anyone who is looking for auto and home insurances."

Carlos Rios

March 5, 2024

5 out of 5

"Muchas gracias,Yoselin x tu ayuda siempre bien atenta se las recomiendo! Thank you so much for your Yoselin for your help, your always been there for us !"

K.L. Brooks

February 29, 2024

5 out of 5

"I've been a customer of Brian Lock - State Farm for a number of years and continue to receive stellar service. Over the past few days I had a wonderful exchange with Victoria. I needed to add my 16 year old to our policy as well as make a few other changes. Victoria was delightful to work with. Her responses were extremely fast and she took the time to explain an upcoming change we would see on our policy renewal in a few months, which she did not have to do. Thank you, Victoria, for the amazing service!"

Joel Goldhar

February 29, 2024

5 out of 5

"Susie O'Neill in the Brian Locke Office of State Farm Insurance is a wonderful, helpful and especially patient person, especially with Senior Citizens. I highly recommend both the State Farm Office and Susie for everyone who needs help with any kind of Insurance Product."

Diane DeLuca

February 29, 2024

5 out of 5

"Brian and his team are ALWAYS so helpful and very quick to respond when you have a question or problem! I have a number of items that needed coverage. They were so helpful with suggestions for bundles and getting me the best coverage for the best price!! Staff is always so friendly as well! Highly recommend to anyone!!"

Peter Weiland

February 24, 2024

5 out of 5

"I spoke with Susie O’Neill, Customer Service Manager for the State Farm Brian Lock Agency and she was extremely helpful going above and beyond to help me. I am a former client, due to my move out of state, but I had a generic auto insurance question that my current insurance company was unwilling to answer. I was at a dead end and figured I’d give Susie a call because they have always been so helpful and responsive in the past when I was a client. Honestly, I wasn’t expecting much because I’m no longer with the Brian Lock Agency, and in fact, no longer with State Farm, but that didn’t stop Susie for one minute. She treated me the same as a current customer and spent over a half hour with me on the phone to help answer all my questions, truly going above and beyond. This is the type of personalized service that you can only get from a real human agency as opposed to going direct with a big corporation like I did after my move and wasting half a day navigating their automated phone system only to get bounced around between 10 different people - none of whom could answer my questions. If I ever move back to Illinois, I’ll be moving my auto insurance back to the Brian Lock Agency where a real human answers the phone who actually wants to help, even if I’m not a current customer. Way to go Susie!"

Liz Nesbit

February 19, 2024

5 out of 5

"Jennifer and her team were great! They lowered my car insurance without hounding me- very professional."

Anthony Upchurch

February 12, 2024

5 out of 5

"Jennifer helped me obtain a policy for an engagement ring. She was very helpful and prompt. Thanks again Jennifer!"

Wahabi Shittu

February 10, 2024

4 out of 5

"Great price"

Anand Wadhwani

February 5, 2024

5 out of 5

"I needed a copy of my insurance proof with updated mailing address, and Yoselin Ochoa was super helpful and quick too! My insurance agent Joanne has been quite helpful too with some of the potential claim matters and sharing all the detailed information. I've been enjoying my statefarm insurance with competitive premium for quite some time now."

liz bearwald

February 4, 2024

5 out of 5

"Brian and his staff are fantastic, not only do they take our calls, answer our emails right away but they actually saved us money after switching from another SF agent. Susie is a star, it gives us one less thing to worry about!"

Cathleen Hamili

February 2, 2024

5 out of 5

"Thank you for helping me today and following up, to make sure the issue was resolved."

Pedro Carrasco

January 30, 2024

5 out of 5

"Exelente servicio todos muy amables te alludan a encontrar tu polisa deseada"

Fabiola Frausto

January 25, 2024

5 out of 5

"VERY FRIENDLY OFFICE SUSIE IS VERY POLITE & HELPFUL"

ISMET ISMAILI

January 25, 2024

1 out of 5

"This agent is horrible. Plenty of things went wrong but worse was giving me liability insurance on a brand new car. Figured that out 3 years later after my car was hit in a parking lot. They don't even care when they make mistakes."

Emma Russell

January 24, 2024

5 out of 5

"Helpful, quick responses, dedicated to their larger community."

Hammond Meuer

January 17, 2024

5 out of 5

"Jennifer was outstanding and proactively reached out and stayed in contact throughout the process. I highly recommend them and look forward to reviewing future insurance needs with them."

Angie Alonso

January 10, 2024

5 out of 5

"Con toda seguridad puedo decir que es el mejor seguro de auto que pude encontrar, sólo tengo cuatro meses de servicio y lamentablemente tuve un accidente con pérdida total y daños a terceros! Y ellos se están encargando de todo sin excusas, mis respetos para ellos! Satisfecha al 1000%"

Mike McNitt

December 21, 2023

5 out of 5

"Jennifer was extremely responsive and easy to work with. My initial thought was I would not be making a change, but Jennifer was creative and persistent until we found a solution for me that was much better than what I had. Highly recommended!"

Larry Moller

December 8, 2023

5 out of 5

"I have found this agency to be fantastic! The customer service is unsurpassed!"

What our customers say about us...

Dalton Day

April 11, 2024

5 out of 5

"Amazing insurance team who actually care about the people behind the policies. Can't recommend them enough."

Bingye Yu

April 10, 2024

5 out of 5

"Susie O'Neill and the whole team is doing great job! Professional and accountable."

Kevin Cruz

March 24, 2024

5 out of 5

"The customer service is amazing, I had to get my insurance card right asap because I had been pulled over and within a few minutes State Farm was able to provide me with my insurance card so I wouldn’t get a ticket. Thank you Suzie, Yoselin, jenni, Victoria and Jennifer"

John Fay

March 18, 2024

5 out of 5

"Exceptional service and most courteous! Susie O'Neil went above and beyond in assisting me with my insurance concerns!"

Yael Gomez

March 16, 2024

5 out of 5

"I spoke with Jennifer Wessel at the State Farm Brian Lock branch who was extremely helpful, clear and effective. Great customer service and competitive offers, good folks to do business with."

Ping Gao

March 15, 2024

5 out of 5

"I want to express my high appreciation to Jennifer Wessel who provided me great help in finalizing my home and auto insurance package with State Farm. I appreciated her attention and warmness during our phone conversations as well as follow-up emails, especially her willingness to understand our needs. In addition, she provided me advices on insurance coverage items. Her professional service is a great help to customers!!! I would highly recommend her for anyone who is looking for auto and home insurances."

Carlos Rios

March 5, 2024

5 out of 5

"Muchas gracias,Yoselin x tu ayuda siempre bien atenta se las recomiendo! Thank you so much for your Yoselin for your help, your always been there for us !"

K.L. Brooks

February 29, 2024

5 out of 5

"I've been a customer of Brian Lock - State Farm for a number of years and continue to receive stellar service. Over the past few days I had a wonderful exchange with Victoria. I needed to add my 16 year old to our policy as well as make a few other changes. Victoria was delightful to work with. Her responses were extremely fast and she took the time to explain an upcoming change we would see on our policy renewal in a few months, which she did not have to do. Thank you, Victoria, for the amazing service!"

Joel Goldhar

February 29, 2024

5 out of 5

"Susie O'Neill in the Brian Locke Office of State Farm Insurance is a wonderful, helpful and especially patient person, especially with Senior Citizens. I highly recommend both the State Farm Office and Susie for everyone who needs help with any kind of Insurance Product."

Diane DeLuca

February 29, 2024

5 out of 5

"Brian and his team are ALWAYS so helpful and very quick to respond when you have a question or problem! I have a number of items that needed coverage. They were so helpful with suggestions for bundles and getting me the best coverage for the best price!! Staff is always so friendly as well! Highly recommend to anyone!!"

Peter Weiland

February 24, 2024

5 out of 5

"I spoke with Susie O’Neill, Customer Service Manager for the State Farm Brian Lock Agency and she was extremely helpful going above and beyond to help me. I am a former client, due to my move out of state, but I had a generic auto insurance question that my current insurance company was unwilling to answer. I was at a dead end and figured I’d give Susie a call because they have always been so helpful and responsive in the past when I was a client. Honestly, I wasn’t expecting much because I’m no longer with the Brian Lock Agency, and in fact, no longer with State Farm, but that didn’t stop Susie for one minute. She treated me the same as a current customer and spent over a half hour with me on the phone to help answer all my questions, truly going above and beyond. This is the type of personalized service that you can only get from a real human agency as opposed to going direct with a big corporation like I did after my move and wasting half a day navigating their automated phone system only to get bounced around between 10 different people - none of whom could answer my questions. If I ever move back to Illinois, I’ll be moving my auto insurance back to the Brian Lock Agency where a real human answers the phone who actually wants to help, even if I’m not a current customer. Way to go Susie!"

Liz Nesbit

February 19, 2024

5 out of 5

"Jennifer and her team were great! They lowered my car insurance without hounding me- very professional."

Anthony Upchurch

February 12, 2024

5 out of 5

"Jennifer helped me obtain a policy for an engagement ring. She was very helpful and prompt. Thanks again Jennifer!"

Wahabi Shittu

February 10, 2024

4 out of 5

"Great price"

Anand Wadhwani

February 5, 2024

5 out of 5

"I needed a copy of my insurance proof with updated mailing address, and Yoselin Ochoa was super helpful and quick too! My insurance agent Joanne has been quite helpful too with some of the potential claim matters and sharing all the detailed information. I've been enjoying my statefarm insurance with competitive premium for quite some time now."

liz bearwald

February 4, 2024

5 out of 5

"Brian and his staff are fantastic, not only do they take our calls, answer our emails right away but they actually saved us money after switching from another SF agent. Susie is a star, it gives us one less thing to worry about!"

Cathleen Hamili

February 2, 2024

5 out of 5

"Thank you for helping me today and following up, to make sure the issue was resolved."

Pedro Carrasco

January 30, 2024

5 out of 5

"Exelente servicio todos muy amables te alludan a encontrar tu polisa deseada"

Fabiola Frausto

January 25, 2024

5 out of 5

"VERY FRIENDLY OFFICE SUSIE IS VERY POLITE & HELPFUL"

ISMET ISMAILI

January 25, 2024

1 out of 5

"This agent is horrible. Plenty of things went wrong but worse was giving me liability insurance on a brand new car. Figured that out 3 years later after my car was hit in a parking lot. They don't even care when they make mistakes."

Emma Russell

January 24, 2024

5 out of 5

"Helpful, quick responses, dedicated to their larger community."

Hammond Meuer

January 17, 2024

5 out of 5

"Jennifer was outstanding and proactively reached out and stayed in contact throughout the process. I highly recommend them and look forward to reviewing future insurance needs with them."

Angie Alonso

January 10, 2024

5 out of 5

"Con toda seguridad puedo decir que es el mejor seguro de auto que pude encontrar, sólo tengo cuatro meses de servicio y lamentablemente tuve un accidente con pérdida total y daños a terceros! Y ellos se están encargando de todo sin excusas, mis respetos para ellos! Satisfecha al 1000%"

Mike McNitt

December 21, 2023

5 out of 5

"Jennifer was extremely responsive and easy to work with. My initial thought was I would not be making a change, but Jennifer was creative and persistent until we found a solution for me that was much better than what I had. Highly recommended!"

Larry Moller

December 8, 2023

5 out of 5

"I have found this agency to be fantastic! The customer service is unsurpassed!"