State Farm® Insurance Agent Brian Lock
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ari Backman
December 5, 2025
5
out of
5
rating by Ari Backman
"Great Service!"
We responded:
"Hi Ari, thank you so much for your review and for the opportunity to service your insurance needs - We really appreciate it! "
naloredo
December 5, 2025
5
out of
5
rating by naloredo
"I have been with Brian at State Farm for many many years. I have been totally happy with the service I received. Susie is always following up with me to make sure all is good. Every time renewals come up she researches to see if she can get me a better rate. I highly recommend them for all your insurance needs. They take great pride in making sure their customers are satisfied and taken care of."
We responded:
"Hi Nora, thank you so much for taking the time to leave us a review! We’re so glad that you’ve had such a great experience with our office, especially with Susie - We really value your business and hope to work with you for many more years to come! "
Jeffrey Jones
December 5, 2025
5
out of
5
rating by Jeffrey Jones
"Rosa was professional courteous and very helpful in optimizing my insurance for my needs"
We responded:
"Hi Jeffrey, thank you so much for your review! We’re so glad that you had a great experience working with Rosa and we thank you for the opportunity to service your insurance needs! "
Private Private
December 4, 2025
5
out of
5
rating by Private Private
"I got better coverage for less money and kind helpful service"
We responded:
"Hello, thank you so much for your review! I’m so glad that you found a plan that best fits your insurance needs with our office, we really appreciate the opportunity to service your insurance needs! "
Alex Versage
December 4, 2025
5
out of
5
rating by Alex Versage
"I have been a client for quite some time now and I have to say that Rosa is one of the most amazing agents to work with and Susie is such an incredible customer service manager. They are so quick to respond, so detailed, incredibly helpful, and they truly care deeply about their clients. I have several different types of policies and they are always updating me, looking out for me and my family, and are so incredibly easy to work with. Highly recommend!"
We responded:
"Hi Alex, thank you so much for your kind review! Rosa and Susie are truly the best at what they do and I’m so glad that you’ve had such a great experience working with the both of them. Thank you for allowing our agency to service your insurance needs and we look forward to working with you for many years! "
marvin somlo
December 3, 2025
5
out of
5
rating by marvin somlo
"Once again, I had great service from the Brian Lock team. Highly recommended!! Susie O’Neill, Lock Agency’s Customer Support, provides excellent service even when the situation and needs are complex."
We responded:
"Marvin, thanks so much for taking the time to leave us a review - we appreciate the kind words and you allowing us to take care of you!"
Nicole Jackson
December 2, 2025
5
out of
5
rating by Nicole Jackson
"Amazing opportunity to work with Rosa!! We have had the same insurance company for 20 years and was referred to work with Rosa to save some money. I can not begin to explain how grateful and easy it was to get a quote. The money we are saving yearly is mind blowing 🤯. Thank you again Rosa!!! Loved how easy it was working with you."
We responded:
"Hi Nicole, thank you so much for taking the time to leave a review! We are so thrilled that you had such a great experience working with Rosa and we really appreciate the opportunity to service your insurance needs. We look forward to working with you for many years! "
Donna Cole
December 1, 2025
5
out of
5
rating by Donna Cole
"One of the reasons I don’t mind calling State Farm to ask questions about our policy is how nice our agent is and the customer service manager, Susie, is. All questions are answered in a way I can understand. Plus they don’t rush me if I have a lot of questions."
We responded:
"Hi Donna, thank you so much for your review! Susie is the best and I’m so glad that you’ve had a great experience working with her. Our team is always happy to help and we’re so glad that you’ve chosen us for your insurance needs! "
Vladimir Rivas
November 28, 2025
5
out of
5
rating by Vladimir Rivas
"Monica es amable I ayuda mucho ala comunidad hispana 100% recomendada."
We responded:
"Hola Vladimir, muchas gracias por su reseña! Nos da mucho gusto que haya tenido una excelente experiencia trabajando con Monica y agradecemos la oportunidad de de atender sus necesidades de seguro."
Laura Silva
November 28, 2025
5
out of
5
rating by Laura Silva
"Mónica me ayudo con mi seguro de autos fue súper atenta y amable fue clara en todo el proceso. Gracias a su ayuda pude encontrar una póliza que se ajusta perfectamente a mis necesidades y presupuesto. Muy recomendable!"
We responded:
"Hola Laura, much as gracias por su reseña! Estamos encantados de que haya tenido una gran experiencia trabajando con Monica para encontrar un plan que se ajuste mejor a sus necesidades de seguro. Gracias por elegir a Brian Lock State Farm! "
Esme
November 21, 2025
5
out of
5
rating by Esme
"I had a pleasant experience. Monica helped me choose the right coverage for me. Monica was super helpful and patient with me. Great experience!!"
We responded:
"Hi Esme, thank you so much for your review! We’re so glad you had a great experience working with Monica and we really appreciate the opportunity to service your insurance needs. "
Cheryl Closson
November 21, 2025
5
out of
5
rating by Cheryl Closson
"It was such a relief to get affordable car insurance. Appreciate Monica's help."
We responded:
"Hi Cheryl, thanks so much for your review! We’re so glad you were able to work with Monica to get insurance that fits your needs - We look forward to working with you for many years! "
Cesar Cabrera
November 20, 2025
5
out of
5
rating by Cesar Cabrera
"Monica, one of the account representatives, has been nothing but helpful with getting my Home/Auto insured. Whenever I would have a question, she would do her absolute best to assist. Overall, great experience!"
We responded:
"Hi Cesar, thank you for taking the time to leave a review! We’re so glad that Monica made acquiring home and auto insurance an easy process for you - We look forward to working with you for many years! "
Andrew Jawnster
November 19, 2025
5
out of
5
rating by Andrew Jawnster
"Rosa Stefani was able to save my son and fiancé almost $200/mo for car and renters insurance. She stayed late on a Friday to put the quote together. No matter what time or day it is, Rosa returns my call in a timely manner. Thank you so much Rosa!"
We responded:
"Andrew, thank you so much for your 5-star review! We’re so glad to hear that Rosa went above and beyond to help you and your family obtain the coverage you need, all while saving you money! Thank you for allowing our agency to service your insurance needs! "
Scott Freberg
November 18, 2025
5
out of
5
rating by Scott Freberg
"I was looking for an insurance agent to handle my insurance needs, Rosa Stefani has been professional and organized, she’s made my decision to work with her easy.."
We responded:
"Scott, thank you for taking the time to leave us a review! We really appreciate the opportunity to service your insurance needs! "
Evelyn Cruz Silva
November 18, 2025
5
out of
5
rating by Evelyn Cruz Silva
"Monica Cruz is extremely knowledgeable & helpful. I appreciate them answering any questions or concerns I have at any time. I look forward to continue life under State Farm with the Brian Lock team!"
We responded:
"Hi Evelyn, thank you so much for taking the time to leave us a review! We’re so glad to know that you’ve had a great experience working with Monica - She is the best! We look forward to working with you for many years to come! "
Tony Gaye
November 14, 2025
5
out of
5
rating by Tony Gaye
"Demetrius Barbee Excellent customer service I appreciate,Your time and effort In assisting me."
We responded:
"Hi Tony, it looks like you landed on the wrong agents page! Regardless, we really appreciate you taking the time to leave a review and for choosing State Farm for your insurance needs! "
Amy Kruckmeyer
November 12, 2025
5
out of
5
rating by Amy Kruckmeyer
"Working with Rosa was such a positive and easy experience. She made the process of getting insurance coverage for my new car completely stress-free. Within no time, she had everything set up so I could drive my car home from the dealership the same day without any issues. I really appreciate how quick, professional, and helpful she was throughout the entire process. Highly recommend Rosa and State Farm for anyone looking for smooth, reliable service!"
We responded:
"Hi Amy, thank you so much for taking the time to leave us a review! I’m so glad that Rosa made your insurance and car buying process easier - We really appreciate the opportunity to service your insurance needs! "
Eve Albert
November 11, 2025
5
out of
5
rating by Eve Albert
"Love working with Rosa!"
We responded:
"Eve, thank you so much for your review! We’re so glad that you’ve had a great experience working with Rosa - We really appreciate the opportunity to service your insurance needs! "
Sarah jae Wershil
November 2, 2025
5
out of
5
rating by Sarah jae Wershil
"I had a great time working with Rosa Stefani to help me with some first time renters insurance. As someone who is very busy, i appreciated the time she took to call and remind me after our initial call and did not seem pushy or put any pressure on me. Ultimately, she helped me secure my insurance and I could not be more happy. She is a perfect mix of friendly, professional, knowledgeable, and overall a great person to help explain everything. Would 100% recommend Rosa to help with any insurance needs!"
We responded:
"Hi Sarah, thank you so much for taking the time to leave us a review! I’m so glad that you had a terrific experience working with Rosa for your insurance needs - She truly is the best! We look forward to working with you for many years! "
Andrew Fishleder
October 23, 2025
5
out of
5
rating by Andrew Fishleder
"Susie ONeill was very helpful. Thanks"
We responded:
"Hi Andrew, thank you so much for your review! I’m glad that Susie has been of great help to you - We really appreciate the opportunity to service your insurance needs! "
Bari Degraff-Korner
October 23, 2025
5
out of
5
rating by Bari Degraff-Korner
"Susie O’Neill is the best associate at Brian Locke’s Statefarm in Highland Park!! She is always so helpful & sweet!!"
We responded:
"Bari, thank you so much for taking the time to leave us a review! I’m so glad that you’ve had a great experience working with Susie for your insurance needs. We look forward to working with you for many years to come! "
Dawn Wojcik
October 22, 2025
5
out of
5
rating by Dawn Wojcik
"I have been using Brian Lock's office for the past few years and the customer service is outstanding. My questions and policy changes are always done quickly and efficiently. Everyone I speak to is nice!"
We responded:
"Hi Dawn, thank you so much for taking the time to leave us a review! It has been a pleasure working with you and we hope to continue doing so for a long time - Thank you for allowing our agency to service your insurance needs! "
William Catron
October 21, 2025
5
out of
5
rating by William Catron
"Excellent service"
We responded:
"Hi William, thank you so much for your 5-star review! We really appreciate the opportunity to service your insurance needs! "
Cecelia Williams
October 17, 2025
5
out of
5
rating by Cecelia Williams
"I had a fantastic experience with Rosa. From the moment I reached out, her customer service has been top-notch—friendly, professional, and always willing to go the extra mile to answer my questions. Thank you Rosa for assisting me with my auto insurance policy."
We responded:
"Cecelia, thank you so much for taking the time to leave us a review! I am so glad that you had a great experience working with Rosa. We are so thankful that you chose our office for your insurance needs and look forward to working with you for many years to come! "