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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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B Mikel

June 13, 2026

5  out of  5
rating by B Mikel
"My wife and I could not be more pleased by the service provided at State Farm. In particular, Rosa Stefani, offered unparalleled service! She was professional, personable, and full of excellent information. She discussed our insurance options in great detail, and we feel very protected with our insurance choices. In addition, Rosa had to follow-up on several points of discussion, which she always did promptly. My wife and I look forward to having our insurance needs met at State Farm for years - and we look forward to continuing to work with Rosa!"
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Carmen Elizalde

June 11, 2026

5  out of  5
rating by Carmen Elizalde
"My experience in this location was great! I felt welcomed and it was great working on my plan with Monica. She gave me everything I needed. She explained everything very well, gave me a great plan and great discounts. She was smiling all the time and answered all my questions. I would absolutely recommend you coming to this location!!"
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Erik Gimbel

June 11, 2026

5  out of  5
rating by Erik Gimbel
"Rosa is very thorough, fast, and is always looking out for her clients. She is awesome to work with, and we highly recommend her!"
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raquel sutton

June 10, 2026

5  out of  5
rating by raquel sutton
"Susie provided outstanding customer service and made the entire car insurance process simple and stress-free. She was knowledgeable, patient, and took the time to answer all of my questions thoroughly. Her professionalism and attention to detail helped me find the right coverage for my needs. I highly recommend Susie to anyone looking for an insurance agent who truly cares about her clients. Thank you for the excellent service! 🚗✨"
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Anthony Upchurch

June 9, 2026

5  out of  5
rating by Anthony Upchurch
"Great Agency to work with! Whenever I have an question or issue I call Susie and she always resolves it the same day. Thank you Susie!"
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Moises Lopez

June 8, 2026

5  out of  5
rating by Moises Lopez
"Hi everyone just wanted to say that if you need help with the State Farm Insurance with new policies or home insurance auto insurance etc. reach out to Monica really nice & she's pretty good telling you what you need to do to move forward with anything that you may need from them. Thank you Monica."
We responded:
"Moises, thank you for taking the time to share your experience - Susie works very hard to take care of our customers, and really appreciates you taking the time to acknowledge her hard work...thank you for allowing our office to take care of you!"
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Samuel Peregrine

June 6, 2026

5  out of  5
rating by Samuel Peregrine
"Rosa S. was so incredibly helpful. She helped guide me and my wife through the process. I loved that she we call to keep me up to date with any changes and to make sure I understood everything. She was always quick to return my calls I know she had our best interest in mind."
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Felicitas Carvajal

June 5, 2026

5  out of  5
rating by Felicitas Carvajal
"La persona encargada de darme mi cotización y ayudarme a encontrar la mejor opción fue monica es una excelente"
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Juan carlos Valencia

June 2, 2026

5  out of  5
rating by Juan carlos Valencia
"Buen servicio"
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Frank Bruno

June 1, 2026

5  out of  5
rating by Frank Bruno
"I worked with Rosa on my transfer of Home Owners, Auto, Life, & Umbrella policies. She was professional, acommodating, efficient, and welcoming. Everything you could possibly ask for. And, she answered all my questions in real time!"
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Jailene Garcia

May 29, 2026

5  out of  5
rating by Jailene Garcia
"I had a great experience working with Carla at State Farm. She was incredibly helpful, patient, and knowledgeable throughout the entire process. She answered all of our questions thoroughly and made sure we fully understood our life insurance options. Carla took the time to make us feel informed and confident in our decisions. Excellent customer service highly recommend working with her!"
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Beth Lessick

May 28, 2026

5  out of  5
rating by Beth Lessick
"Prompt responses, and great service"
We responded:
"Hi Beth, thank you so much for your review - Our team really appreciates it! "
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Lisa Dallacqua

May 22, 2026

5  out of  5
rating by Lisa Dallacqua
"Rosa was excellent!"
We responded:
"Hi Lisa, thank you for your review! We're so glad that you enjoyed working with Rosa and we really appreciate the opportunity to service your insurance needs! "
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Daniel Pliner

May 22, 2026

5  out of  5
rating by Daniel Pliner
"Susie O’Neill was so helpful! she is always eager to help with any question or need that i have. Brian Lock and his team are outstanding and i highly recommend to anyone!"
We responded:
"Hi Daniel, thank you for your review! We're so glad to know that you've had a great experience working with Susie and the rest of our team - We really appreciate the recommendation! "
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Donald Lenzini

May 20, 2026

5  out of  5
rating by Donald Lenzini
"I had a EXCELLENT experience with Jenni from Brian Lock- State Farm Insurance agent. She did a excellent job of handling my issues. I would reccomend her to anyone looking for a reliable insurance agent. In fact I would reccomend that company to anyone looking for a Insurance quote. I would like to thank Jenni and all the other agents involved in solving my problem."
We responded:
"Hi Donald, we're so glad to know that you had a great experience with our team - Customer service is a top priority for Jenni and the rest of our team! Thank you for allowing our agency to service your insurance needs and we really appreciate your recommendation. "
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Pedro Medina

May 6, 2026

5  out of  5
rating by Pedro Medina
"Fui atendido por Mónica muy amable y muy atento lo recomiendo 100%"
We responded:
"Hola Pedro, gracias por su reseña! Nos alegra mucho que haya tenido una gran experiencia trabajando con Monica para sus necesidades de seguro y realmente apreciamos su recomendación."
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Julie Harty

May 1, 2026

5  out of  5
rating by Julie Harty
"Luke has supported me with a number of needs. He is super responsive to calls and proactive on my behalf. The same goes for the other staff that I've interacted with. Would highly recommend Brian Lock's team."
We responded:
"Hi Julie, thank you for your review! We're so glad you've had a great experience working with Luke and the rest of our team for your insurance needs - Great customer service is a top priority for us!"
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Michelle Thompson

May 1, 2026

5  out of  5
rating by Michelle Thompson
"We worked with Yoselin to reduce our homeowners insurance after installing a new roof. She was involved every step of the way and even followed up with the roofing company on our behalf, which made the process seamless for us. We truly felt taken care of throughout—like we were in good hands. Once everything was finalized, she sent a detailed email clearly explaining the exact reduction in our premium."
We responded:
"Hi Michelle, thank you so much for your review! We're so glad that you had a great experience working with Yoselin to help save on your homeowners insurance - Great customer service is a top priority for our team!"
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Leo Suarez

April 30, 2026

5  out of  5
rating by Leo Suarez
"I’ve had a great experience working with Yoselin for my insurance needs!"
We responded:
"Hi Leo, we're so glad you've had a great experience working with Yoselin - Thank you for allowing us to service your insurance needs! "
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Dana Decker

April 28, 2026

5  out of  5
rating by Dana Decker
"Rosa is so knowledgeable and smart! She will work to help you get what you really need. I trust her implicitly, and I highly recommend her services. You will be in great hands!"
We responded:
"Hi Dana, thank you for your review! We really appreciate the trust you put in Rosa for your insurance needs and we're so glad to have you at our agency! "
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Olivia Morales

April 27, 2026

5  out of  5
rating by Olivia Morales
"Muy buenas atención y muy amables ☺️"
We responded:
"Hola Olivia, nos alegra mucho que haya tenido una buen experiencia trabajando con nuestro equipo!"
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Eduardo Legorreta

April 24, 2026

5  out of  5
rating by Eduardo Legorreta
"I have a great experience, Monica help me to get a good prices for my auto insurance and my house insurance, l save a lot money. Thank you Monica for your help."
We responded:
"Hi Eduardo, we're so glad Monica was able to help you save while protecting what matters the most! "
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Isa DeBellis

April 24, 2026

5  out of  5
rating by Isa DeBellis
"My family has been using Brian and his team from State Farm in Highwood for as long as I can remember. My parents originally started and now as an adult with a family myself we use Brian and his team too. They have always been so wonderful to work with and SO helpful! Always there when we need them with all the answers and explanations. Whenever we go to their office they always have us leaving with tons of toys for our kids. Even my puppy got lots of belly rubs and treats! We have always been so happy with this team. I had to share!"
We responded:
"Hi Isa, thank you so much for your wonderful review! We really appreciate the trust in our agency, and we look forward to servicing your insurance needs for many years to come!"
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marcos moreno

April 22, 2026

5  out of  5
rating by marcos moreno
"El servicio de atencion al cliente fue muy excelente por carla..!! La.mejor en atencion y excelente comunicacion...100 % satisfecho...!!"
We responded:
"Hola Marcos, nos alegra mucho que haya tenido una gran experiencia trabajando con Carla. Un excelente servicio al cliente es muy importante para nuestro equipo! "
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Virginia Lock

April 22, 2026

5  out of  5
rating by Virginia Lock
"Terrific insurance agent. Walked me through the process while explaining carefully. Highly recommend this agency for all types of insurance."
We responded:
"Thank you so much for your review, Virginia! We really appreciate your recommendation and the opportunity to service your insurance needs!"