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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jailene Garcia

May 29, 2026

5  out of  5
rating by Jailene Garcia
"I had a great experience working with Carla at State Farm. She was incredibly helpful, patient, and knowledgeable throughout the entire process. She answered all of our questions thoroughly and made sure we fully understood our life insurance options. Carla took the time to make us feel informed and confident in our decisions. Excellent customer service highly recommend working with her!"
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Beth Lessick

May 28, 2026

5  out of  5
rating by Beth Lessick
"Prompt responses, and great service"
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Lisa Dallacqua

May 22, 2026

5  out of  5
rating by Lisa Dallacqua
"Rosa was excellent!"
We responded:
"Hi Lisa, thank you for your review! We're so glad that you enjoyed working with Rosa and we really appreciate the opportunity to service your insurance needs! "
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Daniel Pliner

May 22, 2026

5  out of  5
rating by Daniel Pliner
"Susie O’Neill was so helpful! she is always eager to help with any question or need that i have. Brian Lock and his team are outstanding and i highly recommend to anyone!"
We responded:
"Hi Daniel, thank you for your review! We're so glad to know that you've had a great experience working with Susie and the rest of our team - We really appreciate the recommendation! "
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Donald Lenzini

May 20, 2026

5  out of  5
rating by Donald Lenzini
"I had a EXCELLENT experience with Jenni from Brian Lock- State Farm Insurance agent. She did a excellent job of handling my issues. I would reccomend her to anyone looking for a reliable insurance agent. In fact I would reccomend that company to anyone looking for a Insurance quote. I would like to thank Jenni and all the other agents involved in solving my problem."
We responded:
"Hi Donald, we're so glad to know that you had a great experience with our team - Customer service is a top priority for Jenni and the rest of our team! Thank you for allowing our agency to service your insurance needs and we really appreciate your recommendation. "
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Pedro Medina

May 6, 2026

5  out of  5
rating by Pedro Medina
"Fui atendido por Mónica muy amable y muy atento lo recomiendo 100%"
We responded:
"Hola Pedro, gracias por su reseña! Nos alegra mucho que haya tenido una gran experiencia trabajando con Monica para sus necesidades de seguro y realmente apreciamos su recomendación."
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Julie Harty

May 1, 2026

5  out of  5
rating by Julie Harty
"Luke has supported me with a number of needs. He is super responsive to calls and proactive on my behalf. The same goes for the other staff that I've interacted with. Would highly recommend Brian Lock's team."
We responded:
"Hi Julie, thank you for your review! We're so glad you've had a great experience working with Luke and the rest of our team for your insurance needs - Great customer service is a top priority for us!"
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Michelle Thompson

May 1, 2026

5  out of  5
rating by Michelle Thompson
"We worked with Yoselin to reduce our homeowners insurance after installing a new roof. She was involved every step of the way and even followed up with the roofing company on our behalf, which made the process seamless for us. We truly felt taken care of throughout—like we were in good hands. Once everything was finalized, she sent a detailed email clearly explaining the exact reduction in our premium."
We responded:
"Hi Michelle, thank you so much for your review! We're so glad that you had a great experience working with Yoselin to help save on your homeowners insurance - Great customer service is a top priority for our team!"
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Leo Suarez

April 30, 2026

5  out of  5
rating by Leo Suarez
"I’ve had a great experience working with Yoselin for my insurance needs!"
We responded:
"Hi Leo, we're so glad you've had a great experience working with Yoselin - Thank you for allowing us to service your insurance needs! "
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Dana Decker

April 28, 2026

5  out of  5
rating by Dana Decker
"Rosa is so knowledgeable and smart! She will work to help you get what you really need. I trust her implicitly, and I highly recommend her services. You will be in great hands!"
We responded:
"Hi Dana, thank you for your review! We really appreciate the trust you put in Rosa for your insurance needs and we're so glad to have you at our agency! "
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Olivia Morales

April 27, 2026

5  out of  5
rating by Olivia Morales
"Muy buenas atención y muy amables ☺️"
We responded:
"Hola Olivia, nos alegra mucho que haya tenido una buen experiencia trabajando con nuestro equipo!"
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Eduardo Legorreta

April 24, 2026

5  out of  5
rating by Eduardo Legorreta
"I have a great experience, Monica help me to get a good prices for my auto insurance and my house insurance, l save a lot money. Thank you Monica for your help."
We responded:
"Hi Eduardo, we're so glad Monica was able to help you save while protecting what matters the most! "
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Isa DeBellis

April 24, 2026

5  out of  5
rating by Isa DeBellis
"My family has been using Brian and his team from State Farm in Highwood for as long as I can remember. My parents originally started and now as an adult with a family myself we use Brian and his team too. They have always been so wonderful to work with and SO helpful! Always there when we need them with all the answers and explanations. Whenever we go to their office they always have us leaving with tons of toys for our kids. Even my puppy got lots of belly rubs and treats! We have always been so happy with this team. I had to share!"
We responded:
"Hi Isa, thank you so much for your wonderful review! We really appreciate the trust in our agency, and we look forward to servicing your insurance needs for many years to come!"
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marcos moreno

April 22, 2026

5  out of  5
rating by marcos moreno
"El servicio de atencion al cliente fue muy excelente por carla..!! La.mejor en atencion y excelente comunicacion...100 % satisfecho...!!"
We responded:
"Hola Marcos, nos alegra mucho que haya tenido una gran experiencia trabajando con Carla. Un excelente servicio al cliente es muy importante para nuestro equipo! "
Profile photo of Virginia Lock

Virginia Lock

April 22, 2026

5  out of  5
rating by Virginia Lock
"Terrific insurance agent. Walked me through the process while explaining carefully. Highly recommend this agency for all types of insurance."
We responded:
"Thank you so much for your review, Virginia! We really appreciate your recommendation and the opportunity to service your insurance needs!"
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Zuley Veronica

April 20, 2026

5  out of  5
rating by Zuley Veronica
"Everyone at this State Farm office is wonderful! Jenni, in particular, has been so helpful, kind, and great to work with. Highly recommend this team!"
We responded:
"Hi Zuley, thank you for your review! We're so glad you've had a great experience working with us, especially Jenni, she's awesome! We look forward to servicing your insurance needs for many years to come. "
Profile photo of Selena Elizalde

Selena Elizalde

April 16, 2026

5  out of  5
rating by Selena Elizalde
"Carla from State Farm did such an amazing job, definitely recommend her to anyone looking to get new car insurance. She was fast and she has a great attitude very knowledgeable and helpful! She has been a great help. Thank you much Carla!"
We responded:
"Hi Selena, thank you for your review! Carla is the best and we're so glad that you had a great experience working with her to cover what matters the most - We really appreciate the opportunity to service your insurance needs! "
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C L

April 15, 2026

5  out of  5
rating by C L
"Susie is the best! She always helps when I have questions and I can easily feel comfortable referring friends to her!"
We responded:
"Thank you so much for your review! Susie is the best and we're so glad you've had a great experience working with her for your insurance needs. "
Profile photo of Pattabhi Raman

Pattabhi Raman

April 15, 2026

5  out of  5
rating by Pattabhi Raman
"Rosa at this office is very professional and helpful. She and Brian are very responsive and answered all questions clearly. I Strongly recommend them for their service and their competitive rates."
We responded:
"Pattabhi, thank you for your kind review! Our team strives to provide the best experience while navigating your insurance needs and we're always happy to help! "
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Jenny A

April 14, 2026

5  out of  5
rating by Jenny A
"Always prompt service and responses. Thanks Susie for taking care of what I needed in a prompt manner!"
We responded:
"Hi Jenny, thank you for your review! We're so glad you had a great experience with Susie - We really appreciate the opportunity to serve your insurance needs!"
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Misty Calhoun

April 8, 2026

5  out of  5
rating by Misty Calhoun
"Rosa is so knowledgeable and responsive. Feel very protected working with her."
We responded:
"Misty, thank you for your words and allowing our office to take care of all your insurance needs! "
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Michelle Murillo

April 6, 2026

5  out of  5
rating by Michelle Murillo
"Monica was very friendly and explained everything to us very well. She wasn't pressuring us to get State Farm like other vendors do. She was very understanding and helped us through the processes perfectly."
We responded:
"Hi Michelle! So glad to hear about the positive interaction you had with Monica. We are so glad we were able to assist you and take care of your insurance needs! "
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Michael Schwartz

April 5, 2026

5  out of  5
rating by Michael Schwartz
"Very helpful and patient as we transitioned to the Lock Agency and State Farm Saved money and get a much more personalized experience with them Rosa was outstanding Highly recommend"
We responded:
"Hi Michael, thank you for your review! Switching insurance carriers can be a difficult process but we're so glad that Rosa was there for you to make the process easier - We look forward to servicing your insurance needs for many years! "
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Daniel Macias

April 1, 2026

5  out of  5
rating by Daniel Macias
"Luke took the time to get me an auto and life insurance policy with ease!"
We responded:
"Daniel, so happy Luke was able to assist you and made your insurance needs as easy as possible!"
Profile photo of Sergio Rossini

Sergio Rossini

March 27, 2026

5  out of  5
rating by Sergio Rossini
"Espectacular me pareció muy bien el tratado al cliente recomendaría amis amigos a que vengan aquí"
We responded:
"Hola Sergio, nos alegra mucho que haya tenido una buen experiencia trabajando con nuestro equipo. Un excelente servicio al cliente es una de nuestras principales prioridades!"